Terms & Conditions

1. APPLICABILITY OF THIS AGREEMENT

By using or installing the software, making use of any services and / or taking part in any promotion at Treasure Mile and any of its affiliated casinos, you acknowledge that you have read and accepted these Terms and Conditions, and agree to comply with them. You also acknowledge that when Treasure Mile is referred to any where in our terms and conditions, this will include all casinos affiliated to Treasure Mile, namely: Genesys Club, Treasure Mile Casino, Lucky Creek Casino, Grand Eagle Casino and Wizbet Casino. You further acknowledge that non-compliance with any casino terms and conditions could lead to your account being closed, disqualification from any promotion, the possible forfeiture of wins and /or the taking of Legal Action should it be deemed necessary by casino management.

2. LEGAL REQUIREMENTS OF USE

2.1 You may not make use of Treasure Mile software and services if you are under the age of 18. However, some jurisdictions and certain US States require you be 21 or older to play at a casino. It is your responsibility to ensure that YOU are of legal gambling age in the jurisdiction you reside in.

2.2 Treasure Mile reserves the right to refuse any winnings to any player under the legal gambling age of their jurisdiction. We also reserve the right to ask for proof of age and close or suspend your account until satisfactory proof of age is provided. Some jurisdictions do not allow Online Gambling. The onus is on you to comply with any and all laws that govern the jurisdiction you live in. Should you live in such an area where online gambling is not allowed, or are under the necessary legal age, and you receive any correspondence from Treasure Mile, we apologize for the error and ask that you please ignore the correspondence.

2.3 Due to legal, financial transaction regulations, and commercial reasons, we cannot offer any registrations or process any deposits or withdrawals to and from the following countries:
- South Africa
- China

2.4 Any use of Treasure Mile software orservices is at your sole discretion and risk. Employees and immediate family members of Treasure Mile and any company or entity associated to it in any way (distributors, affiliates, licensees, subsidiaries, media partners, retailers, wholesalers, advertising, promotion or other agencies) may not take part in any service or promotion offered by Treasure Mile. You may not make use of robots to play any of the casinos’ games.

3. ONE ACCOUNT AND TRUE PLAYER IDENTITY

3.1 In order to use any services of Treasure Mile you will need to register an account at this or any one of our casinos. You need to choose a valid email address as your account name / sign-in. This is important because we will communicate weekly bonuses and other offers to that email address and you will miss out if your sign-in email is not valid, or if you do not regularly check it for offers.

3.2 You also need to choose a password and are responsible for the security of that password. It is the player's responsibility to keep his/her private user name and password secret and confidential. Any use of the software application through the player's username is the sole responsibility of the player. Should you suspect someone of fraudulently using your password to play on your account you should contact the support desk of the casino in question immediately to enable a Player Services Agent to change that password and take any other appropriate action.

3.3 You are only allowed to have one account at Treasure Mile and there are no costs associated with opening your account. Treasure Mile reserves the right to close all multiple accounts and, should management have reasonable grounds to suspect that the multiple accounts were opened with fraudulent intentions, we reserve the right to cancel any transaction related to the suspected fraud attempt.

3.4 Upon opening your account at Treasure Mile, you will be required to present the following documentation in order to verify your identity. This is a necessary security measure and is for your protection.
You will need to present:

3.4.1 A recent copy of a utility bill, such as electricity, with your name and current home address on it, not older than 3 months.

3.4.2 Copies of the front and back of the credit card(s)/debit card(s) you will use to fund your casino account.

3.4.3 A driver's license, ID document or Passport issued by the government of a recognized state or country.

3.5 When making a withdrawal, you will be emailed a Deposit Acceptance Agreement within 48 hours of opting to cash-out your winnings. You need to complete, sign and then return the agreement in order for the transaction to be processed.

4. TAXES

4.1 You are responsible for the paying of any taxes on any prize or winnings accrued at any one of our casinos.

4.2 By accepting a prize or withdrawing any winnings you acknowledge and agree to this stipulation.

5. DISPUTES & DISCREPANCIES

5.1 If you have any complaint, claim or dispute regarding the outcome of any activity at The Genesys Club you need to submit your complaint to us, in writing, as soon as possible after the incident occurred.

5.2 Please be sure to send your correspondence to the support desk of the casino in question and we'll make every effort to address your query and work towards a satisfactory outcome.

5.3 Please note that the decision of Treasure Mile management will be final and binding. Should you encounter a discrepancy between the results on Treasure Mile gaming server and your own results on your computer, the results on our server shall be considered correct and final.

6. PLAYER CONFIDENTIALITY GUARANTEE

6.1 The Genesys Club will contact you on the email address provided as your login name for all promotions, bonuses and other information.

6.2 Unless you agree to your identity being used in promotional material (such as if you win a big progressive jackpot) Treasure Mile guarantees your anonymity. Your personal information, contact details etc. will only be used by Treasure Mile to promote, advertise, communicate and alert you of casino activity, promotions, bonuses and other news that affect your play.

6.3 The Genesys Club owns your personal information and will not sell, transfer, trade or rent your details out to any party.

6.4 All personal information submitted to Treasure Mile is considered privileged and is protected under all costs.

7. ADDITIONAL PLAYER CONDITIONS

7.1 Any material(s) obtained from Treasure Mile are automatically void if counterfeited, reproduced, forged, mutilated, tampered with or altered in any way. Any and all materials submitted for prize claims are the property of this casino and will not be returned. Treasure Mile is not responsible for lost, incomplete, illegible, late, damaged, mutilated or misdirected requests, prize claims or entries.

7.2 Liability for materials obtained from Treasure Mile containing any error is limited to replacement.

7.3 The Genesys Club does not undertake to notify Players that they have outstanding balances to collect. You are responsible for withdrawing or playing out any funds that are held in your account.

7.4 Please note that any malfunction voids all plays, and pays.

7.5 Treasure Mile reserves the right to limit or refuse any wager.

7.6 The Genesys Club also reserves the right to withdraw or suspend any game, tournament, competition, promotion, bonus, loyalty program or any of its associated benefits. This is at the sole discretion of the Genesys Gaming Group Management who will NOT BE LIABLE in the event of such a cancellation.

7.7 The Genesys Club (or other casinos and entities that may be launched subsequently) will not be liable, and are not liable for any damages in the following scenarios:

7.7.1 For any damage which may be caused to the Player by the interception or misuse of any information transmitted over the Internet.

7.7.2 For fire, explosion, flood, theft, malicious damage, strike, lockout, or industrial action of any kind.

7.7.3 Any event or major occurrence that is out of our control.

7.7.4 Telecommunications or any other data transmission system failings that lead to delays, losses, errors, or omissions.

7.7.5 For any loss as a result of any act of God. (Earthquakes, floods, lightning etc.)

7.7.6 For an outbreak of hostilities, riot, civil disturbance, acts of terrorism.

7.7.7 For the acts of Government or authority (including refusal or revocation of any license or consent).

7.7.8 The Genesys Club central computer system (or any part thereof) failing.

7.8 The Genesys Club will not force you to honor any obligation other than what is provided for by our Terms and Conditions. Similarly you cannot force Treasure Mile to honor any obligation outside the parameters of our rules and regulations.

7.9 The player shall forfeit any winnings made as a result of computer or software error. In such an event Treasure Mile shall be liable for your initial deposit only. Cheating of any sort shall result in the forfeiture of all balances in your account. Such forfeiture does not prevent Treasure Mile from instigating legal action, should it be deemed appropriate.

7.10 The Genesys Club, together with its partners, directors, officers, media, promotion or other affiliated agencies, as well as licensees, distributors or any employees or any other affiliated entities are indemnified from all costs, liabilities, damages or expenses that may arise from any player's use of this casino group’s software or any other service, or promotional activity.

7.11 The Genesys Club, or any derivative of it are registered trademarks, service marks and / or trade names of The Genesys Gaming Group, its subsidiaries, licensors or any associated companies. All material used by Treasure Mile, including but not limited to its unique software, images, photographs, animations, videos, music, audio, graphics, pictures, text or any other intellectual property are owned by the Casino - no player has rights to anything created for or by Treasure Mile. All materials are protected by copyright and may not be used unless explicit written consent is provided by Treasure Mile.

7.12 The Genesys Club and our designated agents may investigate any Real Account Holder's credit worthiness should it be deemed necessary. This is to the benefit, and for the protection of, the casino and the individual player.

7.13.1 Treasure Mile reserves the right to report any and all suspicious activity that could be in contravention of the laws on money laundering and other criminal acts such as:

7.13.2 The suspected intention to conceal or disguise funds accrued from illegal activities.

7.13.3 Suspicion that criminal activity is facilitated through the use of Treasure Mile software and services.

7.13.4 The use of money suspected to have been accrued through illegal activity.

7.13.5 Should The Genesys Club management suspect any fraudulent activity at any of our casinos, Treasure Mile reserves the right to:

7.13.6 Withhold money held in a suspect account

7.13.7 Refuse access to any entity affiliated to the casino

7.13.8 Deactivate or Close the suspect account

7.13.9 Report the matter to the authorities- Submit and compile a report of the activity

7.14 Only UK players can register with a GBP Currency, contraventions to this will result in a withdrawals being voided and the account in question being closed. All players must register an account with the correct currency for their respective countries. Failure to do so will result in any withdrawals being voided and the casino account closed.

8. BONUS TERMS & CONDITIONS - GENERAL

8.1 By playing at The Genesys Club, it is deemed that you have read and agree to the General Terms and Conditions for Bonuses, Tournaments, Competitions and Promotions, as well as the Terms and Conditions that govern any specific promotions at Treasure Mile.

8.2 The General Bonus Terms and Conditions are liable to change from time to time. It is the player's responsibility to regularly check the General Bonus Terms and Conditions. Please be sure to always read the general Bonus Terms and Conditions in conjunction with the specific Bonus terms and conditions regarding any bonus/promotion.

8.3 Employees and immediate family members of Treasure Mile and any company or entity associated to it in any way (distributors, affiliates, licensees, subsidiaries, media partners, retailers, wholesalers, advertising, promotion or other agencies) may not take part in any bonus or promotion offered by Treasure Mile.

8.3.1 A free player bonus can be claimed only once per person, PC and IP address, family, household address, e-mail address, credit card/debit card number, and environments where computers are shared (e.g. universities, schools, public libraries, workplace etc).

8.4 All promotions at Treasure Mile are by invitation only. All promotions at Treasure Mile are limited to Real-money players only. No withdrawal is allowed as long as there are active and / or pending bonuses which have withdrawal restrictions until play through requirements are satisfied.

8.4.1 A player is only permitted to claim one free bonus offer on their casino account, where no deposit is required. This includes free money offers and free spins offers. Should a player claim more than one free bonus offer, any winnings generated from this bonus will be null and void.

All UK and Greek players may only play slot games with any purchase match bonus claimed. Any other game played with a purchase match bonus, will result in any winnings being forfeited and the deposit being refunded back to the player.

a) Purchasing players may only claim a deposit match bonus offer in the first 5 minutes of their purchase or if their account has 75% of the original deposit available in their cash balance. If your account has an amount lower than 75% of the original deposit amount in the account, or if 5 minutes have passed since the deposit was made: the bonus system and our customer service support staff will be unable to award the match bonus offer in question.

 b) Deposit Match Bonus claims on deposits that have been wagered in full (to a zero balance), will be subject to the sole discretion of the Casino and a maximum withdrawal rule of $100 will be applied as per rule 10.  

 c) Where a Discretionary/ Free bonus is awarded (excluding Deposit Match Bonuses) by the Casino Support Staff, the bonus rewarded will have a maximum withdrawal rule of $100 imposed as stated in Section 10. Deposit Match Bonuses do not have a maximum withdrawal restriction.

8.5 Wagering for Bonuses - Play through Requirements
(% contribution per game as follows):

8.5.1 Bonus Money (No Deposit Required) bonuses need to be played through 40X before a player can make awithdrawal. Please see Section 10: Maximum Withdrawal.

8.5.2 Bonus Money (Any Match Offer) needs to be wagered through 40X by all Tier players before a player can make a withdrawal.
For example:

Deposit €100, get a 100% Match Bonus.
To withdrawa a player will need to wager €100 (Bonus amount) x 40 = €4,000.

EXCLUSION: Match Bonus offers above 100% need to be wagered 60X by all Tier players before a withdrawal can be made.

8.5.3 All and any withdrawal or pending withdrawal will result in the voiding of the right to receive the remaining bonuses.

8.5.4 Each individual player is entitled to one (1) consolidated account only. Winnings will only be paid to players having one account. In cases where a player has more than one consolidated account, winnings will be voided.

8.5.5 Each player may only partake in one bonus-promotion per deposit. If a player receives more than one bonus-promotion per specific deposit, any winnings will be voided.

8.5.6 Only one deposit match bonus can be claimed per deposit. All deposit match bonuses need to be claimed immediately once a deposit has been made and before any single wager can be placed with the original deposit. If a player chooses to wager the deposit amount first and then proceeds to claim the deposit match bonus thereafter, all money accumulated from winning on the deposit match bonus is then considered null and void. The casino would then reserve the right to forfeit any such winning. The casino views this as a deliberate and fraudulent act to circumvent the benefit that deposit match bonuses are meant to serve as.

8.5.7 Promotional bonuses must be claimed in sequence.

8.5.8 Unless specifically stated otherwise, all deposits must be wagered, in full, at least once (1), before a bonus, specifically related to that deposit, will be credited.

8.5.9 For the purpose of all bonus-promotions, dates and times shall be calculated according to Eastern Daylight Time (EDT).

8.5.10 Where bonuses or promotions are specifically addressed to an individual or casino account, the offers are only valid in respect of the individual or casino account number, as specified in the communication (offer).

8.5.11 Promotional or Bonus offers by E-mail are for the intended recipient only. The offers cannot be transferred to a third party.

8.5.12 Irregularities between the personal details of the Real account holder, and the personal details of the individual identified with the method used to make deposits, will invalidate any offer extended by Treasure Mile.

8.5.13 Any player deviating from the promotional rules will be disqualified and winnings voided.

8.6. The Genesys Club reserves the right:

8.6.1 To deny a player any bonus where a player has been identified as a bonus abuser in the The Genesys Club. In such cases, the original deposit will be refunded, however, the player will not benefit from the bonus or promotion he / she is judged to have abused.

8.6.2 To refuse a promotion or bonus for any reason deemed valid and appropriate including, but not restricted to, promotion abuse by a player.

8.6.3 To close accounts at any time, particularly when registration information is discovered to be incorrect or misleading, or when casino management deems the player's participation to be of dishonest, or when there is a history of charge backs on deposits made.

8.6.4 To audit any and all withdrawals and reserves the right to reclaim bonuses or winnings for failed audits - the original deposit will be credited to the player's casino account.

8.6.5 To discontinue or cancel any promotion or bonus if management deems it appropriate.

8.7. The Genesys Club promotions department is the sole judge in any dispute regarding any promotional offer.

8.8. Each Promotional Term and Condition is severable from each of the other Terms and Conditions.

8.9. If any Term or Condition is found invalid, unenforceable or void for any reason, the remaining Terms and Conditions shall remain in force.

8.9.1 In order to qualify for subsequent bonuses, the player needs to make a minimum deposit of €20 between the last bonus credited to their casino account and the date of the next Promotion offer.

8.9.2 Reversed withdrawals are not considered deposits and will not be matched with a bonus.

8.9.3 Non-compliance with all promotion terms and conditions shall be deemed to be 'Promotion Abuse' and, as such, gives The Genesys Gaming Group management the right to, at its sole discretion, take appropriate actions in order to facilitate a gaming experience that is fair, enjoyable and favourable to all parties involved.

8.12 Tournament Terms

1. By registering for any one of our tournaments, the player agrees to the general as well as relevant promotional terms and conditions of The Genesys Club (applicable to all of our casinos).
2. To participate in any tournament, the player must be an active member of The Genesys Club loyalty program. Any winnings will be voided should a player be found to be outside of this criteria.
3. While The Genesys Club endeavors to ensure a smooth gaming experience at all times, the group cannot be held liable for any losses incurred as a result of software error messages, interruptions in internet connectivity or casino software issues.
4. The Genesys Club reserves the right to cancel a tournament at any time.
5. All bonus money prizes are not redeemable for cash and must meet the playthrough requirements of 40X. The minimum withdrawal amount is €100.
6. Should there be a discrepancy between our general terms and conditions and those of a particular tournament, the general terms and conditions will always take precedence.
7. A player can sign up for a tournament right up to the last minute before the games begin. Remember: it is your responsibility to be ready to begin play when the tournament starts.
8. In case of a cancelled tournament, all players will be reimbursed.  It is, however, your responsibility to attend any tournament signed up for. No monies or loyalty points will be returned should a player be absent for play for any reason.
9. Please note: Any bonus prize won from our tournaments is considered Free Money and is subject to   our maximum withdrawal limit of €100.

9. PAYOUT PROCEDURE AT THE GENESYS CLUB

9.1 The minimum withdrawal amount is €100, and there is a service fee of between €0 and €30 per transaction applicable. This will vary dependent on size of withdrawal and processor used.

Exception: Where free money was used by players from the United Kingdom, Denmark, and Greece, a maximum withdrawal of €50 applies.

PLEASE NOTE that all wire transfer fees are paid by the casino, however there are some correspondence fees that exist and they are beyond our control. These fees are based on your local bank policy. These fees may be reflected in your withdrawal balance.

9.2 All withdrawal requests will be processed daily within The Genesys Club, however, payments to player accounts will only take place every Monday and Thursday.

9.3 The withdrawal pending period at all Genesys Club Casinos is 48 hours.

9.4 All wins under €5,000 will be paid out in one lump sum as soon as possible.

9.5 All wins over €5,000 will be paid out as follows: €5,000 up front, with the balance paid out in maximum increments of €5,000 per week thereafter.

10. MAXIMUM WITHDRAWAL

Where a player has won using their first free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of €100 applies.
Exception: To players playing from the United Kingdom, Denmark, and Greece a maximum withdrawal amount of €50 applies. The rest of a player’s winnings will then be made available to the player for a period of 6 months in the form of match bonuses.

Only UK players can register with a GBP Currency, contraventions to this will result in a withdrawals being voided and the account in question being closed. All players must register an account with the correct currency for their respective countries. Failure to do so will result in any withdrawals being voided and the casino account closed.

Where a player has won using their second free money offer/no deposit bonus (i.e. no deposit was made), no withdrawal will be permitted but the player will be able to claim these winnings as 100% deposit match bonuses for a period of 6 months from the date of their original win.

Exception: To players playing from the United Kingdom, Denmark, and Greece a maximum withdrawal amount of €50 applies.

Players playing from Latvia, Bulgaria, Romania and Russia will not be permitted to make a withdrawal where they have won using a free money offer/no deposit bonus (i.e. no deposit was made), but will be permitted to claim these winnings as 100% deposit match bonuses for a period of 6 months from the date of their original win.
A maximum of 1 withdrawal is permitted; where a player has won using a free money offer/no deposit bonus (i.e. no deposit was made).

Players who have previously made deposits and have won using a free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of €100 applies, this also applies to play on your Birthday and Anniversary no deposit bonuses.

Loyalty Maximum Cashout: The following applies to winnings accrued on loyalty bonus money: Bronze tier players can withdraw up to $100, Silver tier players up to $250, Gold tier players up to $500 and Platinum tier players up to $1000.

Bonus prize monies won from any of our tournaments, medals promotions, leaderboard competitions etc are all considered to be Free Money and are therefore subject to our maximum withdrawal limit of €100. Please note that if you should win more than this amount on any further play, your limit of withdrawal will remain at €100.

All no deposit bonuses rewarded from Treasure Mile loyalty program carry a maximum withdrawl of €250 for Silver, €500 for Gold, and €1000 for Platinum tiers respectively. Please note that this refers specifically and exclusively to the  loyalty tier Anniversary and Birthday bonuses.

All featured amounts and percentages also apply to the following currencies: EURO, CAD, GBP, DKK, SEK, NOK

11. CONFLICT

11.1 Should there be any conflict between the English language version and any other language version of the Terms and Conditions and/or any Bonus Terms and Conditions, the English language version shall take precedence & shall be final and binding.

11.2 Should there be any conflict between the terms of this Agreement & the terms of The End User License Agreement, the End User License Agreement shall always take precedence & shall be final and binding.

12. GOVERNING LAW

The construction, validity, and performance of this agreement shall be governed by the Netherlands Antilles law and courts of the Netherland Antilles shall have exclusive jurisdiction over all disputes in any matter arising from or related to this agreement.